Frequently Asked Questions
Everything you need to know about your SIMHUB experience.
What is the typical shipping timeframe for orders?
We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do your electronics come with a warranty?
Yes, all hardware and electronic components purchased through SIMHUB include a standard 12-month manufacturer warranty covering technical defects.
What is your return policy for opened items?
Items can be returned within 30 days of delivery. If the item has been opened, it must be returned with all original packaging and accessories to be eligible for a full refund.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your products compatible with international voltage standards?
Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the specific product description for the 'Voltage' specification before purchasing.